[Infographic] Do You Have Revenue-Leaking Gaps in Your B2B Customer Experience?

Today, 80% of customers base their buying decisions on their customer experience, rather than price. This eye-opening statistic speaks to how the customer experience should be at the forefront of B2B marketing strategies. This week, I wanted to share an inforgraphic put together by B2BMarketing.net: 5 worrying truths about the state of B2B customer experience. […]

How to Use Content to Improve Your Customer Experience

B2B buyers are spending more time looking at content online and less time interacting with sales and customers service reps. Here’s how to use content to attract leads, turn them into customers, and keep them coming back … Here’s a sobering statistic from Gartner … By 2020, customers will manage 85% of their relationships with […]